Privacy policy

Effective Date: October 13, 2025

Exportronics LLC (“we,” “us,” “our,” or “Exportronics”) operates the website https://exportronics.com (the “Site”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and retain your information when you use our Site, make purchases, or interact with us.

1. Information We Collect

• Account / Order Data: Name, billing/shipping address, phone, email, payment details (processed via Stripe/PayPal, never stored), and order history.
• Device & Usage Data: IP address, browser, OS, visit duration, pages viewed, cookies.
• Communications: Contact form submissions, support messages, comments, emails.
• Uploaded Media: Uploaded files or photos for warranty or support (avoid EXIF GPS data).

2. How We Use Your Information

• Process and fulfill your orders, send confirmations, and shipping details.
• Provide customer support and handle returns or repairs.
• Improve our website and user experience.
• Send promotional or marketing emails (only if you opt-in).
• Comply with legal or tax obligations.

3. Comments & Public Content

When visitors leave comments, we collect the data shown in the comment form, IP address, and browser information to detect spam. A hashed version of your email may be sent to Gravatar for profile verification (Gravatar Privacy Policy).

4. Cookies and Tracking

We use cookies to enhance your browsing experience:

• Save login or comment details for convenience.
• Track session activity and screen preferences.
• Remember login status (“Remember Me” cookies last two weeks).
• Use analytics (Google Analytics, Facebook Pixel, etc.) to understand performance.

You can disable cookies via your browser settings, but some features may not function properly.

5. Embedded & Third-Party Content

Our site may contain embedded videos, product feeds, or links from third parties (YouTube, eBay, etc.). These sites may collect their own data and use tracking cookies independent of ours. We are not responsible for their practices.

6. Sharing & Disclosure

We share limited data with trusted providers strictly for operational purposes:

• Payment processors (Stripe, PayPal)
• Shipping companies (UPS, USPS, DHL)
• Marketing/email tools, CRM, or analytics providers
• Legal or tax authorities where required

We do not sell your personal data to third parties.

7. Data Retention

• Comments and their metadata are retained indefinitely.
• Account and order data are stored for as long as necessary for business, tax, or warranty obligations.
• Inactive accounts may be anonymized or deleted upon request.

8. Your Rights

• Request a copy of your stored data.
• Request deletion of your personal data (subject to legal retention).
• Opt out of marketing communications.
• Correct or update inaccurate data.
• Withdraw consent at any time (if applicable).

To exercise your rights, email [email protected].

9. Minors & Children

We do not knowingly collect information from anyone under 13 years of age. If we discover such data, we will promptly delete it.

10. International Data Transfers

Data may be processed or stored outside your country. When we transfer data internationally, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses).

11. Taxes, Exports & B2B

We collect sales tax on Texas shipments and other U.S. states as applicable. For wholesale or tax-exempt buyers, valid exemption certificates are required. Export customers are responsible for customs duties and import taxes unless specified otherwise.

12. Security Measures

We use SSL encryption, secure payment gateways, firewalls, and access controls to protect your data. While we follow best practices, no system is entirely invulnerable. We will notify affected users if a breach occurs as required by law.

13. Changes to Policy

We may update this Privacy Policy periodically. Changes will be posted here with an updated effective date. Please review this page regularly.

14. Contact Information

Exportronics LLC
10055 Belknap Rd, Suite 209
Sugar Land, TX 77498, USA
Phone: +1 (281) 975-2375
Email: [email protected]

15. U.S. Privacy Compliance

Exportronics LLC complies with all applicable U.S. federal and state privacy laws, including the Texas Data Privacy and Security Act (TDPSA) and other relevant consumer data protection standards.
We also provide disclosures consistent with national privacy frameworks such as the California Consumer Privacy Act (CCPA) for users residing in California.

© 2025 Exportronics LLC. All rights reserved.